Terms, conditions and delivery

Any use of the poemsandpetals.com website is subject to the user agreeing the following Terms and Conditions. These conditions shall apply to all online transactions between Poems and Petals ("the Supplier") and any person, firm or company ("the Purchaser") placing an order online with the supplier for a boxed personalised poem scroll with real dried flower petals ("the Goods").

Nothing stated or implied in these Terms and Conditions shall affect your statutory rights as a customer.

If you do not agree to the Terms and Conditions please do not use this website.

Dispatch address:

La Marette
22350
Caulnes
France

Poems and Petals
siret : 508 908 82900015

Supplier details :

Poems and Petals
100 Swan Street
Sible Hedingham
Halstead
Essex
CO9 3HP

08442325990

www.poemsandpetals.com

contact@poemsandpetals.com

Delivery

The Goods are dispatched by Priority Post via La Poste France and will be carried by them and other forwarding postal services to their destination.

Transit time for UK and European Union mainland is 3 to 5 working days for rest of the world allow 5 to 7 working days ( both excluding public holidays).

Postage and packing charges

To all countries worldwide the postage and packing charge is 65p for folded cards and £1.25 for scrolled poems priority posting.

Dispatch of goods

Orders received before 12.00 noon Monday to Friday will be processed on the same day. Orders received after 12.00 noon Monday to Friday will be processed the following day and orders received on Saturday or Sunday will be processed on the following Monday. (All excluding public holidays).

Where no future event date has been entered in the order the goods will be dispatched on the day of processing excluding public holidays when they will be dispatched on the following working day.

Where a date in the future has been entered as the event date for which the goods are required the order will be processed 5 working days (Monday to Saturday ) prior to the event date for European Union deliveries and 7 working days ( Monday to Saturday ) prior to the event date for rest of the world deliveries (excluding public holidays).

Orders for special occasions (ie. Christmas, Valentines etc) may have a phased dispatch time over the preceding days to allow for volume of orders.

Priority postage is the responsibility of the postal service.

Complaints / Customer care

The Purchaser should inform the Supplier immediately of any problems by email contact at support@poemsandpetals.comwe will do our utmost to investigate and rectify any problems as soon as possible.

Privacy policy

The Supplier collects the information provided by the Purchaser at the time of ordering to process the Purchasers order only. No attempt to contact the Purchaser by email (other than to complete the order) will be made with marketing material unless prior consent has been obtained.

The Supplier does not have access to or store your credit card details.

Online payment

The Supplier uses the secure payment processing system provided by PayPal and the Purchaser should see their information regarding security and payment methods.

Copyrights

All designs, graphics and text on this site are the copyright of Poems and Petals. As a user of this website you are licensed to copy or print portions of the site or the poems contained therein for your own non-commercial use. Any other use of the materials contained in this website is strictly prohibited unless prior written consent is obtained.

If you find any content on this site that you feel infringes any other copyright please advise us immediately at support@poemsandpetals.comand we will investigate and respond promptly.